The Smart Hospitality CRM Built to Grow Restaurants Cafes Hotels Bars
All your guest data — bookings, orders, POS, reviews — in one place you actually own.
TRUSTED BY THE Australian Businesses
We Built This Because We've Watched Good Venues Lose Money to Bad Timing
Most hospitality software was built for retail or real estate, then awkwardly repurposed for restaurants. It doesn’t understand that a 7pm Friday enquiry needs a reply in seconds, not hours. It doesn’t know the difference between a genuine complaint and a guest just venting after a long wait. It can’t tell when a regular hasn’t booked in six weeks and might be slipping away to your competitor down the road.
Nexus CRM was built specifically for Australian restaurants, cafés, and hotels — by people who understand that hospitality runs on speed, tone, and trust. Every reply it drafts sounds like your venue, not a call centre script. Every booking it takes happens in real time, even when your floor staff are three tables deep in service.
We’re not trying to replace your team. We’re making sure no enquiry, review, or booking slips through the cracks while they’re busy doing what they do best — running the floor.
Complete CRM Software Crafted Specifically for Hospitality Brands
Smart Booking Automation
Manage reservations, floor grids, tables, and dining seat flow. Auto-confirm digital web bookings and instantly notify the floor manager of walk-in queue allocations.
Unified Guest Profiles & Timeline
Consolidate customer data from reservations, dining tables, digital WiFi logins, and POS. Log lifetime spend, visit frequency, specific allergy preferences, dietary constraints, and customized notes automatically.
SMS, WhatsApp & Email Campaigns
Deploy target marketing in seconds. Filter lists to message regular wine lovers, locals, or inactive VIPs, automatically triggering personalized emails, texts, or WhatsApp notices.
AI Reputation & Sentiment Management
Monitor online reviews on Google, Yelp, and TripAdvisor in real-time. Craft professional, hyper-personalized, and context-specific response drafts dynamically with our live AI copilot engine to protect your reputation.
Engineered Across All Hospitality Verticals
Every hospitality property operates differently. Nexus offers flexible configurations specifically customized for your exact industry workflow.
Restaurants & Fine Dining
Luxury Hotels & Resorts
Cafes & Franchise Groups
Connect Natively to Your Existing Stack
We sync directly with the hospitality tools you already use every day. Real-time synchronizations ensure zero friction or double data-entry.
Auto message API
POS Sync
AU-relevant POS
Stripe
Secure deposits
Google Reviews
Auto sync listings
Mailchimp
Template exports
OpenTable
booking platforms
Door Dash
online ordering
Calendar Sync
Host shifts sync
The AI Hospitality Assistant Working For You 24/7
Automate high-overhead communication tasks instantly. From writing hyper-specific review replies and qualifying leads, to auto-scheduling WhatsApp reservations.
- 24/7 AI Receptionist
- Lead Qualification AI
- Predictive Churn Alerts
- Review Response Engine
- Auto WhatsApp Bookings
- Voice Reservation Assistant
We Speak Hospitality, Not Tech Jargon
No “pipelines,” “funnels,” or “lead scoring” confusion. Just straightforward tools that handle bookings, replies, and reviews — the way your front desk already thinks about them.
Built for the Pace of Service
Dinner rush doesn’t wait, and neither does Nexus. Replies go out in seconds — during peak hours, after midnight, and everywhere in between.
Sounds Like Your Venue, Not a Robot
Nexus learns your tone from your existing reviews, menu, and FAQs — so a guest can’t tell the difference between your manager replying and your AI assistant.
Trained on Australian Hospitality Norms
No American tipping references. No awkward phrasing. Nexus understands Aussie guest expectations, local slang, and the way Australians actually talk to hospitality venues.
Increasing Repeat Customers for a Sydney Restaurant
The Problem
The restaurant relied on paper bookings and spreadsheets, making it difficult to track returning customers or send promotional offers. Repeat business was declining, and staff spent hours managing reservations.
Our Solution
- Centralized customer database
- Weekly performance dashboards
- Loyalty program integration
- Online reservation management
- Automated birthday and anniversary campaigns
- Customer segmentation
Seamless 5-Step Platform Onboarding
Transitioning to Nexus CRM is fast and completely frictionless. Our dedicated technical specialists manage all integration.
Book Demo
Schedule a walkthrough customized to your specific restaurant, hotel, or cafe properties.
01
Platform Setup
We configure your custom domain, cloud backend, and link your existing payment & POS systems.
02
Import Data
Our secure tools securely migrate and consolidate historical contacts, bookings, and billing files.
03
Automate
Set up automated reservation alerts, loyalty program reward levels, and post-visit review checks.
04
Grow Revenue
Watch average ticket orders rise, customer repeat frequencies multiply, and public ratings climb.
05
Simple, Transparent Pricing Scaled For Growth
No hidden fees or locked contracts. Switch plans or cancel at any time.
Starter
Best for single boutique venues & cafes-
Up to 5,000 Guest Profiles
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Standard POS Sync Integration
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Email Marketing Campaigns
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Reputation Review Dashboard
Professional
Perfect for busy restaurants & regional hotels-
Up to 50,000 Guest Profiles
-
Real-time Multi-POS Integrations
-
SMS, Email & WhatsApp campaigns
-
AI Reputation Management suite
-
GPT-5.4 AI Response Co-pilot
Enterprise
For multi-unit groups & hotel franchises-
Unlimited Guest Contacts
-
Custom API access & Webhooks
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Franchise Consoles & Sub-accounts
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Dedicated Account Strategy Specialist
-
Custom White-labeled Guest App
One System. All Your Channels.
ORGANIC LEADS
PAID LEADS
Walk-Ins (QR Code)
Pre Order/ Booking
Owned Database
REACTIVATE/ NURTURE
· SMS campaigns
· Email sequences
. Retargeting Ads
· Outbound Sales rep (human/ Al)
Sale
Will my customers be able to tell it's AI replying?
Nexus is trained on your own reviews, menu, and tone — most guests can’t tell the difference. And every response can be set to require your approval before it’s sent, if you want full control.
What if I already use OpenTable, Square, or SevenRooms?
Nexus connects with your existing booking and POS systems — it’s built to sit alongside what you already use, not replace it.
Does it work for a single café, or only big hotel groups?
Both. We’ve built Nexus for solo café owners just as much as multi-venue hotel groups — pricing and setup scale to your size.
What happens if a guest has a genuine complaint Nexus can't resolve?
Nexus flags anything sensitive — serious complaints, refund requests, allergy incidents — straight to you or your manager, instead of trying to handle it alone.
Is there a lock-in contract?
No. Month-to-month, cancel anytime. We’d rather earn your business every month than trap you in a contract.
How long does setup take?
Most venues are fully live — connected to Google, WhatsApp, and your booking system — within 48 hours.